About

Work Experience

Salesforce

Nov 2023 - Present

Technical Support Engineer

Nov 2023 - Present

• Support Marketing Cloud Engagement, specifically Mobile products such as MobileConnect (SMS marketing), MobilePush (push notifications and SDK support), and WhatsApp

Amazon.com

Jul 2019 - Mar 2023

Software Development Engineer

Jan 2021 - March 2023

• Designed, developed and deployed features and enhancements for the Kindle Rewards program using Java, Kotlin, AWS and JavaScript

• Created a widget that displays Kindle Rewards balance to increase customer engagement

• Improved customer satisfaction and loyalty by adding personalized book recommendations based on customer preferences and behavior to Kindle Rewards home page

• Boosted Kindle Rewards engagement rates by building a dynamic awareness message at checkout that notifies eligible customers they have earned points, and links to the Rewards home page

• Ensured high availability and reliability of Kindle Rewards services by participating in an on-call rotation and resolving issues in a timely manner

• Optimized delivery experience and reduced costs by contributing to a framework that selects the best ship option for each order based on various factors such as location, inventory and demand

• Streamlined code review process and reduced operational load from partner teams by creating an automated tool that checks code quality and compliance using Java and AWS Lambda

• Completed Amazon Technical Academy, a full-time 9-month instructor led software development training program that covers topics such as data structures, algorithms, object-oriented design, web development, databases, cloud computing and more

Prime Air Flight Operations

Jul 2019 - Jan 2021

• Performed pre-flight checks and inspections of drone systems and components

• Monitored and recorded flight data and telemetry using software tools and sensors

• Troubleshot and resolved technical issues and malfunctions during test flights

• Provided feedback and recommendations to engineers and developers on drone performance and functionality

• Followed safety protocols and regulations to ensure compliance and minimize risks

Jabil

Apr 2018 - Jul 2019

Additive Manufacturing Technician

• Configured and optimized build parameters and settings for various polymer materials and geometries

• Performed post-processing operations such as de-powdering, cleaning, and inspection of printed parts

• Conducted quality control tests and measurements using tools such as calipers, micrometers and scanners

• Documented and reported build results, issues and improvement opportunities to engineers and managers

• Adhered to safety standards and best practices for handling hazardous materials and equipment